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Frequently asked questions
Practical answers, including the current product limits.
Do I need ChatGPT to use Tengri?+
No. Tengri uses its own email and password accounts. The Help centre and FAQs are public.
Getting startedWhat can I do on the Free plan?+
Add one website, analyze supplied HTML, run up to three live audit operations per day on verified sites, write manual drafts, import search CSVs and plan topics. AI generation and live publishing require a paid plan and your credentials.
Getting startedDoes adding my URL connect my website?+
It adds the site to your workspace. DNS verification proves ownership; saving and testing CMS credentials establishes the publishing connection. Each step has its own status.
ConnectionCan I connect a ChatGPT Sites website?+
Choose Custom API if the website has a compatible Tengri publishing endpoint. Sites hosting alone does not provide that endpoint. The site owner must install or configure the integration.
ConnectionWill Tengri fix issues automatically?+
No. Audits report findings. You make changes in the website or CMS and rerun the audit to check the updated HTML.
AuditIs this a full-site crawl or rank tracker?+
The current live audit inspects up to five pages. It does not provide live rank tracking, backlink research or JavaScript browser rendering. Search performance uses your imported Google Search Console CSV.
AuditIs AI usage included in my subscription?+
Your Tengri plan unlocks the workflow and operation limits. OpenAI usage is billed separately to the API account whose key you save. Manual drafting does not require an AI key.
ContentCan I trust the generated article without reviewing it?+
Review facts, sources, originality, tone and relevance before approval. AI can make mistakes and cannot guarantee accurate claims or search rankings.
ContentWill anything publish automatically?+
Drafts go to review by default. In Campaign settings you can explicitly authorize automatic publication for that website. It requires paid access, verified and tested publishing, enabled publishing and basic content checks. Those checks do not establish factual accuracy. Pausing stops future work; a request already sent cannot be cancelled.
PublishingWhy did editing remove my approval?+
Approval applies to an exact saved revision. Any edit must be reviewed and approved again so the published article matches what you checked.
PublishingWhat does Needs reconciliation mean?+
The remote result is uncertain. The provider may already have created the post or commit. Check the external destination and Activity before another publication; automatic retry is blocked.
PublishingDo the new plans renew automatically?+
No. Current checkout buys 30 days or 365 days of access once. Annual plans save 25% versus twelve monthly payments. When it expires, the workspace falls back to Free limits; saved data stays available. Older PayPal recurring agreements have separate management in PayPal.
BillingDo I need a PayPal account to pay by card?+
Direct card checkout does not require a PayPal login. Provider risk checks or card authentication may still be required.
BillingWhy is Apple Pay or Google Pay missing?+
Wallet buttons depend on merchant eligibility, browser, device and an available wallet. Use direct card or PayPal checkout if your wallet is not offered.
BillingI paid but my plan is still Free. What should I do?+
Check the pending order once and inspect your provider receipt. Do not start a second payment while the first is uncertain. Open a Billing support request with the time and order reference, without card data.
BillingHow do I get support?+
Sign in, open Help & FAQs and create a support request. Your requests and support replies stay in the Help centre. No email notification or response-time guarantee is currently provided.
AccountCan an admin read my passwords or keys?+
User management never returns passwords, password hashes, session tokens or API keys. Admin actions are logged. Service credentials use separate write-only settings.
AccountDoes suspension cancel my payment?+
No. Suspension revokes app access and sessions. It does not refund a payment or cancel an older PayPal recurring agreement. The owner must handle payment-provider actions separately.
AccountSign in to your workspace to open a private support request. Never share passwords, API secrets, OTPs or card details.